Capital Heat has been delivering HVAC repair and replacement services to homes and businesses in Western New York for more than 50 years. How do we do it? The same way we always have—with the best products and most talented team of technicians.

Yeah, we know a lot of HVAC contractors offer similar products and services. Furnaces. Heat pumps. Hot water heaters. That’s pretty standard stuff. And for the most part, our heating and cooling systems aren’t much different from others. They’re all highly efficient. They’ll all heat and cool your home, no problem. So, what’s the difference?

The difference is what happens behind the scenes.

The difference is that Capital Heat is a customer-centric, customer-first company that eliminates incentives and commissions. Our installers and technicians provide high-quality services without being motivated by profits or pay. At Capital Heat, “caring” for a customer transcends traditional courtesies, such as being polite and orderly. We go beyond commonplace formalities to provide you with the most thoughtful, relevant, and practical information that helps you get what you need, when you need it.

Is there ever a time or place for overselling? No. Offering quotes without knowing exactly which supplies are on hand or in stock? Never. Pushing customers to make a purchase simply to register a sale? Not an option. And we don’t upsell after we get our foot in the door, either. Ever.

At Capital Heat, care is king.

If you’re just looking for the cheapest price… please, look elsewhere. But if you’d like to work with a team of people who—above all else—values our customers and delivers on our promises, please, give us a call.